Grievance Redressal Committee (GRC)

Grievance Redressal Committee (GRC) will look into the matters related to grievance and representations submitted by regular employees of ARCI about their service matters by regular employees. 

The members of the Grievance Redressal Committee (GRC) of the ARCI are:

  • Dr. P. K. Jain, Associate Director, Chairman
  • Dr. L. Rama Krishna, Associate Director, Co - Chairman
  • Dr. Papiya Biswas, Scientist “F”, Member
  • Shri Manish Tak, Scientist “F”, Member
  • Shri S. Sudhakara Sarma, Scientist “F”, Member
  • Shri A. Srinivas, Sr. Admin. & Pers. Officer, Convenor 

The following are the guidelines/ instructions regarding handling of grievance matters and submission of representations by the Government servants about their service matters:

  1. Every grievance is required to be dealt in a fair, objective and just manner.
  2. Time limits for disposal of work relating to public grievances and staff grievances may be fixed and adhered to.
  3. Before sending any grievance to the Ministry, the matter should be handled at the Institute level first. There should be a periodic meeting of the Grievance Committee at the Institute Level.
  4. To include the Public Grievances work and receipt/disposal statistics relating to redressal of public grievances in the Annual Report of the Organisation.
  5. Sub-judice cases or any matter concerning judgement given by any court, personal and family disputes, RTI matters may not be taken up for redressal by the Committee/Institute.
  6. The grievances forwarded through PG Portal may be disposed of, as early as possible, without waiting for the maximum time period for disposal i.e., 30 days. 
  7. Repetition of same grievance again and again may be dealt separately. With proper facts and justification, the same may be handled and informed to such petitioner that repetition of grievance with the same contents may not be entertained by the Institute. However, this position may be updated against all grievances registered on PG portal. 
  8. Pseudonymous/ anonymous/false complaints may be handled as per the CVC’s guidelines.
  9. Any representation or grievance of the employee should be addressed to his/ her immediate official, superior or Head of his/her officer or authority.
  10. Such submission of representations directly to other authorities bypassing the prescribed channel of communication has to be viewed seriously attracting the provision of applicable conduct rules of the Institution. Appropriate disciplinary action should be taken against those who violate these instructions/ conduct rules. This would include all forms of communication including through e-mails or public grievances portal etc.
  11. Representations by relatives of employee is also treated as outside influence attracting the provision of Conduct Rules — prohibiting employees from brining outside influence in respect of matter pertaining to his/ her service matter.
  12. For thorough reference of updated rules/ guidelines issued by DoPT.